Bitcoin ATM FAQs: Your Top Questions Answered

1. What is a Bitcoin ATM?

A Bitcoin ATM is a specialized machine that allows users to buy and sell Bitcoin using cash or other cryptocurrencies. These machines provide a quick, convenient, and user-friendly way to access Bitcoin without the need for a traditional bank account.

2. How do I locate a Bitcoin ATM near me?

You can check our Bitcoin ATM locations and opening hours here.

3. What are the fees associated with using a Bitcoin ATM?

Bitcoin ATM transaction fees will be adjusted at any time due to market fluctuations or liquidity.
You can check our updated fee through the following link:

The minimum transaction amount is HKD 500, specifically for our Bitcoin ATMs in Hong Kong.
For transaction minimums and fees at Bitcoin ATMs in other countries, please check the instructions on the respective Bitcoin ATM.

4. How do I buy Bitcoin at an ATM?

To buy Bitcoin at an ATM, follow these steps:
a. Locate a nearby Bitcoin ATM.
b. Select the "Buy Bitcoin" option on the machine's screen.
c. Scan your Bitcoin wallet's QR code or enter your wallet address manually.
d. Insert the desired amount of cash.
e. Confirm the transaction details and wait for the ATM to process the purchase.
f. The purchased Bitcoin will be sent to your wallet.

5. What cryptocurrencies do the Bitcoin ATMs support?

You can buy the major cryptocurrencies via our Bitcoin ATMs, which include BTC, ETH, USDT, USDT, TRON, USDC, DAI, DOGE, LTC, TRX

The minimum amount of each transaction is HKD 500, we accept HKD 500 / HKD 1,000 banknotes only.

Chains that’s ATMs support:

Bitcoin (BTC): BTC

Ethereum (ETH): ERC20

Tether (USDT): ERC20

Tether (USDTTRON): TRC20

USD Coin (USDC): ERC20

DAI (Dai): ERC20

Litecoin (LTC): LTC


Tron (TRX): TRC20

6. Are Bitcoin ATMs safe and secure?

Yes, Bitcoin ATMs are generally safe and secure. They employ robust security measures, such as encryption, two-factor authentication, and fraud prevention systems. However, it's crucial to exercise caution when using any public machine. Be aware of your surroundings and protect your wallet's private keys and other sensitive information.

7. How long does it take to receive the cryptocurrency that I bought?

Normally, it takes around 15 minutes to 1 hour to confirm your transaction on the blockchain. However, due to the possibility of network congestion, certain transactions may take up to 24 hours to complete.

8. What if I encounter a problem while using a Bitcoin ATM?

If you are unable to receive your cryptocurrency or have any inquiries about the network status, please submit your request here.

9. Is it possible to reverse my cryptocurrency transaction?

Always exercise caution when sending cryptocurrency, as transactions are irreversible due to the anonymity of the blockchain. It is recommended that you avoid sending cryptocurrency to unknown or untrusted parties.

Get in Touch with - We're Here to Help

Our experienced and knowledgeable support team is always ready to assist you with any questions or concerns you may have. Whether you need help navigating our ATM interface, setting up a Bitcoin wallet, or troubleshooting an issue, our team is here to help.